Overheard In The Lounge

Current Issue

Absolute Sincerity

In church, recently, while awaiting the service, I heard a sweet little old lady seated behind me, quietly whispering a prayer. It was so sweet and sincere that I just had to share it with you.

She said:
Dear Lord, this has been a tough several years...you have taken my favorite actor Patrick Swayze, my favorite musician Michael Jackson, my favorite salesman Billy Mays, my favorite actress Elizabeth Taylor, my favorite singer Whitney Houston, and now, my favorite announcer Dick Clark.

I just wanted you to know that my favorite politician is Barack Obama.

Amen.

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Overheard In The Lounge

Previous Issue

Don’t Bill Medicaid Patients. You lose in two ways.

Dr. Rosen:       What’s new in Obamacare this week with the welfare patients being placed in HMOs?

Dr. Dave:         The oppression is beginning early. We had eliminated referrals from what appeared like HMOs except for the little Medical mark after the HMO name.

Dr. Rosen:       We had an outside business consultant review our finances. My attorney had advised me to close my practice since it was no longer profitable. I would like to practice another ten years or so.

Dr. Ruth:          Did you find any useful information? 

Dr. Rosen:       We found out our HMO was paying us about 70 percent of our fee. We found that Medicare was paying us about 60%. Most private insurers were paying us between 50% and 70% of our usual and customary fee.

Dr. Dave:         What’s surprising to me is that Medicare is still paying you more than 50%. The last time we looked at our surgery reimbursements, Medicare was at less than 50%.

Dr. Patricia:      We’re getting about the same from Medicare. It’s always over 50% and it fluctuates to over 60% at times.

Dr. Sam:          That’s why I don’t participate in any government plan whether it’s Medicare or Medicaid. The arrogance of their paying bills at whatever level they wish. Aren’t we the only profession that tolerates such discrimination?

Dr. Rosen:       Sam, putting the discussion in that frame of reference, reminds me that the biggest surprise was the Medicaid program. We didn’t average even 10% of our fee.

Dr. Sam:          Looks like you’re finally waking up to government medicine.

Dr. Rosen:       It even gets worse. Of the seven Medicaid patients we saw the last quarter, our total income was $25.

Dr. Ruth:          That’s not even the cost of billing!

Dr. Rosen:       That’s precisely the point I was leading up to. We then decided not to bill the state for their welfare patients. We will see them totally as charity.

Dr. Patricia:      That’s the only way that the patients will see it as charity. As long as you bill, they’ll think that you’re making money. They can’t conceive that you’re losing money. In fact they think that your $25 for seven patients is income. That doesn’t covering one hour of staff time to provide their services.

Dr. Rosen:       When Dr. Sanford, who was the president of the Union of American Physicians and Dentist, spoke to our group in the 1970s, Medicaid patients receive two small stickers about a quarter inch by a half inch per month, he said he would never stoop to such an insulting menial task as the paste these to an insurance form and told all his Medicaid patients that he would see them free as often as they needed him.

Dr. Milton:       I also remember him saying that they were more appreciative of his services when it was real charity.

Dr. Ruth:          It’s basically charity either way. But as long as you’re losing the cost of billing, and each patient costs you the price of billing with essentially no income from them, the patient is a liability.

Dr. Milton:       The patients don’t see it that way.

Dr. Ruth:          The State doesn’t see it that way either. They see a $100 fee and pay the doctor $10. This obviously means that doctors are charging their patients ten times what they’re worth and that’s why doctors are rich.

Dr. Rosen:       So I think we’ve come to the consensus that it’s probably not financially advisable to even bill the State for Medicaid patients. And it’s even a bad public relations endeavor. Maybe that’s also why we see such hostility from state employees.

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Overheard In The Lounge

Past Issue

Has Obamacare Arrived early?

Dr. Rosen:       Last week everyone seemed depressed over the happenings in medicine.

Dr. Milton:      We have had an influx of new welfare patients into our HMO. We’re adjusting.

Dr. Ruth:        We have not participated in accepting the MediCal patients who have been newly added to our HMO.

Dr. Edwards:  I’ve always had a base of 10-20% of my practice being welfare. We have accepted these with careful scrutiny.

Dr. Michelle:   How do you scrutinize MediCal or Welfare patients?

Dr. Edwards:  It isn’t easy. But we feel an obligation to the poorer members of our society. We can usually determine after the second visit whether they are the Dregs of Society and are “takers” and happy being “takers” or are they temporarily down and out and appreciate the American Freedom of opportunity and looking for a brighter day tomorrow. Look at the billionaires in our culture who came to America with very little cash in their pockets.

 Dr. Yancy:     I have a MediCal free practice and I intend to keep it that way. If I see a MediCal patient who really needs my surgical care, I may see one on an individual basis. But I don’t charge for my services. It’s charitable and free. I’m not going to deal with the state bureaucracy, hassles, condescending attitudes, such as let’s see a copy of your medical records or surgery reports within one week for one-third of my standard fee. My estimate is that the hassles and their costs frequently exceed the one-third fee they pay me. This means that I’m doing charity but not recognized as such. I’ll just do real charity in these cases.

Dr. Rosen.       Yancy brings up an excellent point. When we do MediCal which just barely covers our office cost but none of the doctors net fee, we get criticized for doing what amounts to charity. Why not do real charity and not charge anything for those in the MediCal ranks we see. Then control those ranks to say ten percent of our practice. Physicians would then be praised instead of constantly criticized.

Dr. Michelle:   Milton, how are you adjusting to your influx of MediCal patients into your HMO?

Dr. Milton:      It was a bigger eye opener than I would have ever thought. The very first day that those 500 welfare MediCal patients were place into our panel, we were deluged with unbelievable demands on our office.

Dr. Michelle:   What do you mean? Didn’t you just have a different type of office patient?

Dr. Milton:      If that were all there was to it, we would have been happy to service this population. But my wife, who runs my single employee office, normally came to work and had two or three phone messages and then she proceeded to the day’s work. The very first day, this increased to 60 messages. We hadn’t fully realized that these 500 patients don’t work, they all have cell phones, they called the office at all hours of day or night, and some even showed up expecting to be seen immediately. One even threatened to sue if we didn’t see him immediately. It took my wife three house to get through all these phone messages and then another two hours to process these requests. And mind you, these patients had not yet been seen or evaluated but that didn’t stop them from requesting prescriptions, lab work, x-rays, referrals before their first appointment.

Dr. Rosen:      And if you tried to explain to these folks that it would be a violation of the Medical Practice Act to do any one of those things without an exam, they would probably not understand this jeopardy of your license to practice Medicine or Surgery. And then add that would also eliminate your sole source of income would fall on deaf ears. They know that all doctors are rich and don’t need an income.

Dr. Edwards:  This reminds me of one patient that complained a lot about doctors making too much money. The rich just don’t want to pay taxes to help the poor folks. I asked him that perhaps the rich should pay 100%? He replied, “Certainly, they can well afford it.” I then suggested that perhaps the rich should pay 200% in taxes. He again replied, “Certainly, they can well afford it.”

Dr. Rosen:      That’s an excellent illustration of entitlements vs charity. Many of my TSR friends think that welfare is charity. But force charity or entitlement is not charity at all. With entitlement, people always want more. There never is enough. It brings out the worst in human beings. With charity from the heart, there is always thankfulness; it brings out the best in us.

Dr. Milton:      That probably characterizes the difference in these patients very well. The paying patient is always appreciative. All at once we have a whole slew of patients who are not only extremely demanding, but also very litigious. They report every little variance they are not use to, to their HMO and this brings a large amount of paper work to clear our name. Last week a patient asked me for some suggestions on reducing her weight. I pointed out to her that to maintain her weight, pointing with my hand, she had to be eating 2,000 calories per day. By reducing that by one-fourth or 500 calories would equal 3500 calories or one pound per week. She reported me to her HMO as saying that I insulted her by saying she was fat. I not only got letters from the HMO, but also the state agency overseeing HMO to explain my non-professional behavior and a copy of the medical chart. The HIPAA regulations essentially allow all government and insurance agencies access to a patient’s chart without the patient’s knowledge.

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